*Application Period(마감기한): Open until filled

HANPASS
Global Customer Service Team Recruitment for Entry-Level and Experienced Positions

Brief Position Details

Responsibilities

• Research and analysis related to remittance business
• Providing online customer support and responses

Qualifications (Visa and Nationality Requirements)

• VISA
  • D2, D10, E7, F2, F4, F5, F6
  • Other visas permitting work in Korea
• Nationality
  • Eligible countries: Korea, Cambodia, Thailand, China, Philippines, Indonesia, Sri Lanka, Vietnam, Uzbekistan, Tajikistan, Kazakhstan, Russia, Nepal, Bangladesh, Mongolia, Myanmar

Preferred Qualifications

• Multilingual individuals preferred
  → Korean/English proficiency not mandatory
• China: Ethnic Koreans from China (F4) preferred
• Work experience in the same or a similar industry is an advantage
  → Sales/Customer Support
• Preference given to candidates available for weekend shifts
• Willingness to work in a rotational schedule

Below is the translation of the job posting image above.

Hanpass Co., Ltd., a global foreign exchange financial platform providing international remittance and payment services, is recruiting entry-level and experienced professionals. 

Business Introduction

• # Fintech Specialized Company
  Hanpass Co., Ltd. is a fintech company that provides mobile-based remittance and payment services. It offers the fastest overseas remittance service with up to 90% lower fees compared to banks. By the end of 2022, Hanpass achieved a cumulative transaction volume of 3 trillion KRW, establishing itself as the No.1 leader in global foreign exchange financial platforms.
  
  
• # Global Digital Banking Remittance Payments
  We cater to a broad customer base, including foreigners, international students, and overseas residents. Our services make it easier for customers to remit funds overseas and conduct domestic remittances through Hanpass. We also provide a variety of lifestyle-related services such as zero-fee payment systems, booking airline tickets, travel insurance enrollment, and topping up overseas mobile plans.
  
  
• # The Value Offered by Hanpass Remittance Services
  • Low Fees: Save up to 90% compared to bank transfer fees.
  • Foreign Exchange Competitiveness: Offers real-time competitive foreign exchange rates.
  • Global Partnerships: Enables secure and reliable remittance networks through global financial partnerships.
  • Real-time Customer Support: Provides instant customer assistance.
  • 365-Day, 24-Hour Remittance: Accessible remittance services anytime, every day of the year.

Talents Who Strive to Achieve High Goals Proactively and Embody Customer Value

• Hanpass’s Organizational Culture
  • We collaborate and grow with people who love their work, trust each other, and show mutual respect.
  • We greet and respect everyone we meet.
  • We place importance on integrity and cooperation and work together.
  • We grow by focusing on the development of individuals and organizations.
    
    
• How We Work
  • Accountability and Goal Achievement:
    • We take responsibility and work with a clear purpose.
    • For our customers, we focus on our goals and understand the Why (purpose), How (process), and What (outcome) behind our tasks.
    • We make decisions with a commitment to understanding and executing effectively.
      
      
• Our Approach to Work:
  • We pursue work passionately and consistently.
  • We challenge ourselves with planning, problem-solving, and execution based on clear goals.
  • We start work with clear purpose and maintain communication for understanding and alignment, ensuring speed and accuracy in execution.

• Core Competencies
  • Growth (Growth Mindset)
    • We believe everyone can grow, strive for improvement, and embrace change to achieve growth.
  • Passion
    • We work with love and dedication, investing time and energy to achieve expertise.
  • Challenge
    • We proactively set ambitious goals and approach them creatively.
  • Responsibility
    • We act responsibly, make informed decisions, and follow through to achieve results.

Recruitment Field: National Customer Service System

• Job Responsibilities
  • Monitoring and analysis of remittance business and foreigners in Korea
  • Online customer support
    
    
• Job Requirements
  • [Visa]:
    D2, D10, E7, F2, F4, F5, F6, or any visa eligible for working in Korea.
    (Please specify your visa type on your resume)
  • [Nationality]:
    Korea, Cambodia, Thailand, China, Philippines, Indonesia, Sri Lanka, Vietnam, Uzbekistan, Tajikistan, Kazakhstan, Russia, Nepal, Bangladesh, Mongolia, Myanmar.
    
    
• Preferences
  • Bilingual proficiency:
    Applicants with multilingual capabilities are preferred.
    (English or Korean skills are not mandatory but advantageous).
  • Relevant experience:
    Candidates with work experience in sales/customer support or a similar industry are highly valued.
  • Availability:
    • Open to weekend shifts.
    • Willing to work in rotation schedules.
      
      
• Contact Information
  • Recruitment Officer:
    HR Administration Manager (02-3409-1570)
  • Email:
    hr@hanpass.com

※ Important Notes for Online Applications

• Falsified Information:
  If any false information is found in the application documents, the hiring decision may be revoked even after confirmation of employment.
• KYE (Know Your Employee) Process:
  As a financial company, the organization conducts credit checks on applicants before onboarding to ensure compliance. At the final stage, applicants will be asked to provide information for the KYE process.
  • Required Information:
    1. Full Name (including English and native name)
    2. Date of Birth
    3. Nationality
• Application Process Communication:
  The company utilizes its recruitment process to communicate with candidates. Results of the document screening and interview requests will be notified via KakaoTalk messages to individual applicants.

Application Process

• Submission Method:
  Apply online via the recruitment website.
• Required Documents:
  Submit a personal resume.
• Selection Process:
  1. Document Screening (1st Round)
  2. Interview (2nd Round)
  3. Final Acceptance

Work Conditions at Hanpass

• Employment Type:
  Contract-based (1 year or 6 months) / Part-time (PT)
• Salary:
  Determined after the interview, based on internal company policies.
• Work Location:
  5th Floor, S-Tower, Hanpass Co., Ltd.
  92 Achasan-ro, Seongdong-gu, Seoul
  (1-minute walk from Exit 4 of Seongsu Station, Subway Line 2)